It has been observed that businesses with a well planned out social media customer care strategy manage to retain more than *92% of their customers. By *2020, 90% of businesses will be using social media for customer care.
An integral part of every business success., customer service is a way of building a better relationship with your customers, thus increasing the opportunities for a positive impact on sales and customer loyalty. Social Media customer service has managed to gain unprecedented dominance among other industries that have become associated with it.
Social media has not only emerged as a platform for marketing and advertising, but it is also a great place to build a caring community that would get social and engage with your customers, which is a must for boosting your brand’s image.
In the infographic below, Website Builder outlines the benefits and the importance of social media customer care.
This Infographic was originally published here.