Companies usually resort to getting complaints solved through customer relationships department. Whereas, Mahindra Holidays has a unique way of solving a customer’s concern residing in their property via a duty manager who is available 24 x 7 which has worked well with them.
In this video, Deepali Naair, CMO, Mahindra Holidays, states the two different ways they have adopted for the redressal of their customer problems and how well its working out for them.
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