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With multiple web series references, Western Railway was able to drive home PSA messages to their young target audiences on social media.
Conversing in pop culture references might have been a far-fetched idea for anyone working at the PSA creation team at a government office ten years ago. However, things have changed greatly in the last few years, with several organizations upping their game in a bid to reach more and more young people on social media. Western Railway is among them and their latest effort includes web series references moulded into PSA content. They posted these creatives on Facebook, Twitter, Instagram, and Koo — delighting their followers.
Brand Introduction
The Western Railway is one of the 18 zones of Indian Railways, and is among the busiest railway networks in India. The railway zone serves parts of Maharashtra, Gujarat, Rajasthan and Madhya Pradesh. It comprises of six railway divisions: Mumbai, Vadodra, Ahmedabad, Ratlam, Rajkot and Bhavnagar. It zone also includes part of the Mumbai Railway Suburban Network — the Western Line, which extends from Churchgate to Dahanu Road.
Agency
Ventures Advertising Private Limited
Summary
With a raging pandemic and a lockdown underway, most of the people, including regular Western Railway commuters and passengers have found solace in video streaming platforms. These platforms are putting their best foot forward to entertain the audiences, each releasing several web series, adding to the popular culture references and conversations around them. For this campaign, several such references were picked to use web series as a vehicle to convey COVID-19 guidelines and deliver this PSA content for people at large.
Problem Statement/Objective
To spread awareness about COVID-19 health precautions and rules by creating quirky and witty content on social media platforms.
Brief
The thought and tonality of each creative had to be designed keeping in mind the synchronisation between the brand and viewers, striking the right chord. Web series can play a huge impact on the people and are thus useful to help COVID-19 rules and precautions reach audiences better.
Creative Idea
Web series runs on multiple digital platforms. When it comes to intellectual video content, webseries have been playing a significant role in youth. Web series are the go-to source of thought-provoking entertainment for millennial.
Challenges
Creating awareness among people to follow appropriate behaviour while braving the COVID-19 pandemic. Reducing vaccine hesitancy and raise awareness about the benefits of vaccination as a defence against COVID-19.
Execution
Creatives were posted across all platforms under the hashtag #TicketToSuraksha. Twitter, Facebook, Instagram and Koo were used to execute the campaign.
That morning will arise soon but only if we take precautions and focus on social distancing.
— Western Railway (@WesternRly) May 28, 2021
If all of us wear masks and take vaccines, we collectively can defeat the virus.#TicketToSuraksha #IndiaFightsCorona #Unite2FightCorona #MoneyHeist @drmbct pic.twitter.com/ly6EGwDrqV
Also Read: Western Railway’s not so ‘sarkaari’ social media strategy
Although, man needs to socialize, right now we must avoid it at all costs.
— Western Railway (@WesternRly) May 29, 2021
Staying at home and working on the immunity should be our priority.#TicketToSuraksha #Unite2FightCorona #WebSeries #SherlockHolmes #BreakTheChain@drmbct pic.twitter.com/dk5QHmUb9J
Masks and sanitizers ensure external safety.
— Western Railway (@WesternRly) May 30, 2021
Vaccines and immunity ensure internal safety, thus external and internal both precautions are important.#TicketToSuraksha #Unite2FightCorona @drmbct pic.twitter.com/DEvHvWAniZ
The two doses of vaccine can help one fight the pandemic.
— Western Railway (@WesternRly) June 16, 2021
One must remember that along with vaccination, precautions is important too. #TicketToSuraksha #Jabspirants #VaccinationForAll @drmbct pic.twitter.com/hwo1HjUpLh
These two shots are your shield against the unseen virus.
— Western Railway (@WesternRly) June 12, 2021
So encourage people around you to get them vaccinated and stay safe.#TicketToSuraksha #VaccineForAll #BreakTheChain pic.twitter.com/wYCcJta7Zy
Results
"As per the GOI's directive of spreading awareness about COVID-19, we embarked on the journey of engaging with our audience with various innovative campaigns. The team came up with the thought of engaging with the audience via various famous movies and shows on OTT platforms, said Sumit Thakur, Chief Public Relations Officer, Western Railway.
"As per the objective, we thought of reaching out to the audience in the language they understand. In the last one and a half years, OTT content has been consumed by one and all. Thus, we decided to engage the users on WR's social media platforms with the famous shows on various OTT platforms," said Vitesh Shah, CEO, Ventures Advertising.
The campaign garnered 125K organic reach across all social media platforms, receiving an engagement rate of 5.95%. It helped the central government organisation put across COVID-19 guidelines, disguised as quirky content, helping Western Railway extend its brand affinity and salience among existing and potential young railway users.