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Zomato Nugget

Open AI and EternalIndustry Updates

Eternal and OpenAI announce collaboration to integrate AI across Eternal's businesses

The collaboration will deploy AI across Eternal’s consumer apps, partner platforms, and internal systems, enhancing workflows, search, and product development.

By Social Samosa
logoFeb 17, 2026 19:13 ISTlogo 2 Min read
Zomato CEO Deepinder Goyal has unveiled Nugget, an artificial intelligence-powered customer support platform, expanding company’s portfolio into business-to-business software services. The no-code platform, which can autonomously handle up to 80% of customer queries, is now available to businesses worldwide. Developed internally over three years, Nugget currently processes more than 15 million monthly support interactions across Zomato's portfolio companies, including grocery delivery service Blinkit and B2B food supplier Hyperpure. The platform marks the first product launch from Zomato Labs, the company's in-house innovation incubator.News
Zomato launches AI tool 'Nugget' to automate customer support
By Social Samosa
logoFeb 20, 2025 17:13 ISTlogo 2 Min read
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