[Video Interview] Ankur Warikoo, Groupon India, on Addressing Customer Issues on Twitter
Ankur Warikoo, Head, APAC Emerging Markers, Groupon India, says he himself spends a lot of time on social media. Thus he makes it a point to answer 3-4 queries personally. Other then that they have a formalized process for the redressal of the complaints which is explained in detail.
In this video, he talks about addressing customer issues on Twitter.
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