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#ZennyKiPehliDiwali creates strong consumer connect by leveraging WhatsApp

  • Case Studies
  • Mobile
Nov 25, 2015

While festivities mark the beginning of a ripe marketing phase, it also calls out for creativity and novelty to stay away from the clutter. Stepping away from habitual contests and content push, ASUS banked on WhatsApp for individual engagement with its consumer throug their beloved mascot – Zenny.

Diwali in particular, has social media flooded with content, ads, videos, and contests. To explore uncharted territories for heightened and continuous engagement ASUS introduced Zenny, the mascot of ZenFone on WhatsApp.

The brand released Zenny’s Indian mobile number through which ZenFans could welcome the adorable character to India.

The idea was to position Zenny as the face of the campaign taking advantage of its familiarity and lovability with Zenfans while embedding the festive spirit in all communications.

#ZennyKiPehliDiwali

Since the introduction of Zenny at the Zen festival in August, it has gained popularity and has been closely associated with ZenFones.

The campaign took fans on a 3 week trip with Zenny visiting India to explore Diwali traditions and engaged them with unique fun tasks throughout the festive season.

We have finally convinced every body to send Zenny to India to celebrate his first Diwali! Stay tuned to know more about Zennys trip to India. #ZennyKiPehliDiwali

Posted by ASUS India on Wednesday, October 28, 2015

The campaign started engaging Zen fans on with Zenny boarding a flight and flaunting his boarding pass to India from the ASUS headquarters in Taipei.

Posted by ASUS India on Thursday, October 29, 2015

Soon after its arrival in India, Zenny’s Indian mobile number began going abuzz with heartwarming welcome messages.

It’s #ZennyKiPehliDiwali & he is in India to make this an Incredible one! Tell him what are the incredible ways in which…

Posted by ASUS India on Saturday, October 31, 2015

Zenny’s journey

The campaign was spread out over a series of engagements and contests, beginning with inviting fans to send in videos and pictures on Facebook about their incredible plans to celebrate Diwali and familiarize Zenny with various local flavors of the festival.

In the following week, users were invited to a Zenfie, selfie contest to submit a Zenfie with someone special without whom their Diwali is incomplete.

@ASUSIndia #ZennyKiPehliDiwali diwali to me is eating out with friends who stay far from my city.. a get together pic.twitter.com/ooSuypv3wR

— Arnab Das (@DaasArnab) November 9, 2015

The contest received an overwhelming response from fans, especially on WhatsApp, engagements allowing the brand to create completely organic conversations with fans on a mass scale. The final contest was organized in the week of Diwali, calling out users to share their most important Diwali wish, after which Zenny would chose 3 lucky winners and make their wishes come true.

Want your crazy Diwali wish to come true? Share it with Zenny via comments or WhatsApp on 7718831611 using…

Posted by ASUS India on Tuesday, November 3, 2015

Post Diwali, ASUS India released an animated video recapturing Zenny’s experience exploring the various traditions of Diwali in different parts of the country. The video highlighted the direct engagement with fans from across India throughout the festive season.

The campaign closed with Zenfans seeing off Zenny at the airport.

Zenny making it big

Leveraging WhatsApp proved to be the strength of the campaign. ASUS received 1500 chats including groups and over 5000 messages including contest entries.

Picture3

Picture4

Zenny reached out to 74,91,744 users with a total engagement of 2,39,712 across Facebook, Twitter and Instagram. Diwali Wali Selfie contest received 400+ entries while the Diwali wish contest received over 600 entries.

ASUS managed to engage ZenFans with a strong brand – fan connect owing to Zenny’s popularity and love. Using WhatsApp added a personal touch, making Zenny a true member of the family.

Using a free medium with the support of other social platforms could be the next big of social media marketing.


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Saloni Surti
A writer by Karma, grammar Nazi by heart and traveler by hope, Saloni loves to pen about anything under the sun. With six years of journalism experience under her kitty, Saloni has tried hands on various beats including – Social Media, e-commerce, Mobile, Indian radio, Advertising, Food and Travel. Writing for various national and international publications has given Saloni an understanding of the science of social media.

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