Sanjay Tripathy, Co-founder & CEO, Agilio (ex- Senior Vice President, HDFC Life) today posted on social media about a huge fire under his BMW bonnet with hashtag BMW Fire while he was on his way in the car to drop his daughter.
It was the timely intervention of the security guards of his building that Tripathy and his daughter are unhurt from the accident.
In his post, he has further mentioned that, BMW has apparently recalled more than a million cars for the same fire risk across the world. His car is from the same batch. However, no recall has happened in India. He has shared the CCTV footage of the incident and screen grabs. His industry friends and acquaintances are sharing the incident on social media actively.
Social Samosa reached out to Tripathy, to understand the situation better.
Speaking about the callous attitude of BMW in dealing such a serious scenario, Tripathy said, "It was a matter of life and death for us and when I called the hotline number, they told me, they can’t provide roadside assistance as the car is 5 years old. On tweeting about the accident and also on tagging BMW India social media handle, no concrete action was taken, other than few standard messages. The seriousness was not understood from their end. It was only due to the personal intervention of a friend, that the matter was brought to the notice of one of the BMW dealers in Mumbai, who then came and inspected the car."
In spite of hearing that the car caught on fire, the BMW helpline refused to offer roadside assistance as the car is five years old.