This review is a part of our ‘Social Media Strategy Review’ series where we do a 360 degree analysis of a brand’s entire social media activity. You can read the reviews of more brands here.
I wanted to do a strategy review of the entire Nike brand but I discovered that they have created multiple social channels for their different products.
So you have a separate profile for Cricket, Football, Running etc.
I had to make a call whether to take up the entire brand or choose one product and I decided to go with the latter. Since we live in a country that is mad about Cricket, I decided to take Nike Cricket and review it. Read on to know more about how it is faring on social media.
The Nike Cricket brand caters primarily to the Indian audience and has a dedicated website of its own.
It is present only on Facebook & Twitter, which is somewhat of a let down because YouTube could have been a great platform considering how the cricket crazy Indians ‘own’ the comments section of any cricket video on YouTube.
Let’s drill down deeply to see know more.
I was crestfallen going through their content for the last 1 month. The page has an impressive 2.7m likes but the content that has been going out there is simply disappointing.
First things first. Stop being self promotional on social media!!engagement rates up. They should be knowing that a higher engagement rate ensures that your reach is good (good edgerank), thus even your ‘salesy’ updates will have better reach.
But they don’t seem to be liking this idea.
Fans can neither write on their wall (that is still okay) nor can they send them a private message. If brands don’t converse with their fans at all, then why would any brand be present on Social Media?
Moreover, the updates are highly infrequent. There are days when there are no updates at all. These slots could have been filled with interesting content. But….
I am not much impressed with the brand’s custom tabs as well. With cricket as a theme, they could have done so so much with “gamification”.
The account seems to have stopped updating for April. The content for March was decent. But again disappointment greets as I see no conversation happening there.
How can a brand afford to be in a ‘broadcast mode’ on a platform like Twitter?
I agree that the updates that went were of good quality but your strategy for Twitter should be much much more. But I see no effort from them on that front.
And since we are in the thick of IPL season, a silent cricket brand on Twitter should be deemed sinful.
Comparsion with Competitor
Also their Facebook content is leveraging their star ambassadors (Sachin & Raina) in a highly interesting manner. And their posting is consistent as well.
And I like the way they are promoting their new ‘Climacool’ jerseys. Nike should learn a few tricks as it is failing miserably trying to launch its ‘Lunar’ brand of shoes.
No wonder they’re seeing good engagement rates on Facebook.
But on Twitter, the same issue that has plagued Nike Cricket has infected Adidas Cricket as well, broadcast mode syndrome!
Comments on Strategy
Nike Cricket needs a serious dose of good content. They need to get out of this self-promotional spree and quit this broadcast mode. They need to be more engaging and interesting with their strategy.
Feedback on Strategy
Nike needs to tap into the fanship of its ambassadors, Virat Kohli and R Ashwin. Both are hugely popular and great conversation topics can be created around them.
Whether Nike is an official partner of IPL or not, there are still countless other ways to reach T20 crazy mass. Also, it needs to work on the sentiments people have for it. May be its social media customer service channel needs a shot in the arm.
This is a classic case of Brand thinking now we have the base so lets focus on ROI and throw all the elements of engagement and social conversations out of the window. It looks like the Sales head is driving the social strategy and not the marketing head. This is not to say that ROI should not be an objective but sales can also be a pull strategy and not just a push strategy. Social media is not a ‘I will only blow my own trumpet’ media and no matter how big a brand you might be its still a media where users rule and engaging with them does not only drive brand buzz but in turn helps your sales messages reach many other users as well. Nike needs to get off its horse and be an enabler of cricket conversations thereby becoming a highly influential brand.
Expert View by Rajiv Dingra Founder & CEO of WATConsult – An Award Winning Social Media Agency.
Analytics support courtesy: Simplify360