Along with Social Media’s growth, in terms of use in branding and promotion, it is advisable for brands to use social media for customer support as well. We always talk about how brands should use social media to solving customer complaints, and how important social media is for customer support. But today, instead of bringing you the brand’s perspective, we show you the customer’s side of things.

Here is Research by Simplify 360 on Social media complaints that customers have for the Telecom, Banking, Airlines and Food and Beverages sector:

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