Sanjay Chitkata, LG India, says that service is the most important thing. They do not differentiate between online and offline customer grievances. He says that because of social media, companies have become more vigilant. They believe that instead of controlling social media with smart tricks, they should exercise control over quality
In this video he talks about how LG India goes on about solving grievances.
This video has been supported by our Digital Partners, Golden Phoenix.
To sponsor the series or to become a video partner drop us a mail through our contact form. You can also let us know if you want your brand to get interviewed.