Social Samosa takes a look at chatbots which have been performing well in terms of offering utility to the brand’s customers.
As of December 2016, Facebook had nearly 30, 000 chatbots by brands, displaying phenomenal results. According to statistics, Adidas women chatbot, registered 2000 people in the first two weeks itself. The brand managed to retain 60% of these customers, a statistic far better as compared to any app.
Brands have been increasingly relying on chatbots to interact with their audience, ever since Facebook unveiled bots last year. Chatbots are interactive artificial intelligence software that businesses can use to assist users with simple tasks. Companies are trying to monetize their bots and boost their marketing results.
Social Samosa takes a look at chatbots, which have been performing well in terms of offering utility to the brand’s customers.
Recharge Bot by Payjo
Payjo is India’s first messenger bot that allows one to recharge their phone, se a reminder for recharge and also show suitable plans available for your number. The best part of this chatbot is that it is available in multilingual languages.
On Yatra’s Facebook Bot, you can look up flights, their rates and other details related to flight booking.
The medical platform Lybrate introduced Facebook Messenger Chatbot to let users get health tips, take health quiz and other issues. For the time being, it does not allow booking of doctors through messenger chatbot.
This chatbot founded by Purva Surse and Siddharth Shekhawat is a faster way to appreciate your teammates and capture your wins. It is a fun and easy way to appreciate peers, by gamifying the whole experience.
The Facebook chatbot for LawRato helps users resolve their legal queries and also if there is a need for a lawyer, assistance is provided.
Pizza Hut’s chatbot allows customers to order their favourite pizza through the messenger. The goal is also to help improve accuracy and eliminate wait time.
Wall Street Journal
Wall Street Journal’s chatbot helps users to get the breaking news and live market data right from the newsroom.
Tommy Hilfiger’s chatbot on Facebook allows user to get assistance on the latest collection and get a whole new look.
Yahoo Weather’s chatbot allows one to get detailed information on the weather of their city.
The brand allows users to purchase their favorite blend, guide them through hosting a tasting and even gives instructions on mixing up a cocktail through their chatbot.
These chatbots have not been listed according to any ranking – we have picked the ones that caught our eye basis their utility. Is there any other chatbot that needs to be featured on this list? Let us know in the comments below.