#CaseStudy – Taj City Centre Gurugram’s successful social media re-branding transition

Taj City Centre


Taj City Centre, Gurugram


Mindshift Interactive

One of the country’s most iconic hospitality chains, the Taj Hotels Resorts and Palaces’ Gurugram division, the Taj Vivanta Gurugram was rebranded as the Taj City Centre, Gurugram.


In light of the rebranding exercise, the core objective of the campaign was to promote and raise awareness around the transition of the Taj Vivanta Gurugram to the Taj City Centre, Gurugram, keeping the ‘Tajness’ of the grand hotel chain intact.


The Taj City Centre Gurugram rolled out their campaign with a digital video titled, #CheckInToTajCityCentre showcasing the improved Taj experience through the journey of business traveller.

#CheckInToTajCityCentre, check-in to Gurugram.

Posted by Taj City Centre Gurugram on Monday, 18 December 2017

Also Read: #TajWithIndia: A beautiful ode to independent India

Hold to experience a world of contemporary comforts, when you #CheckInToTajCityCentre.

Posted by Taj City Centre Gurugram on Monday, 6 November 2017

The brand leveraged one of the newest innovations that social media has to offer, the Press and Hold Format that has taken social media by storm. Taj Gurugram became one of the earliest adopters of this format.

Visiting the Taj City Centre Gurugram, the visitor basks in the glory of the Taj hospitality experience and enjoying it’s contemporary comforts, discovering the city and it’s modern facets.

Additionally, the #CheckInToTajCityCentre contest was announced to garner social media engagement from the brand’s followers on Facebook, Twitter and Instagram.

Posted by Taj City Centre Gurugram on Tuesday, 2 January 2018

Taj City Centre asked participants to tell them what they would like to experience when they #CheckInToTajCityCentre.


The campaign generated a significant total outreach for Taj City Centre Gurugram at more than 990K, garnering impressions to the tune of 2.04M. The campaign video for #CheckInToTajCityCentre generated more than 530K Views.

An outreach of more than 1,84,714 was generated by the #CheckInToTajCityCentre contest, with more than 1,41,127 Impressions

A total of 239 interactions were observed, and total views on all the platforms peaked at 1,25,844.

The campaign objectives for the brand were successfully fulfilled with the help of the campaign as Taj City Centre Gurugram managed to create a tremendous buzz to bring the rebranding to the notice of the digital audience.