Kotak Securities partners with CogMat to support their Customer Outreach

Social Samosa
Updated On
New Update

Kotak Securities has tied-up with CogMat Digital to capture their audience’s responses on multiple digital channels.

The teams will be working in tandem to track and analyze Kotak Securities’ online presence to synchronize the customer service loop thereby, quickening the customer-query resolution process further.

Jaimit Doshi, Executive Vice President – Marketing, Products & Customer Service, Kotak Securities said, “We, at Kotak Securities believe that along with providing advanced online trading services, listening to our audience and redressal of their concerns and queries in a timely fashion, goes a long way in building a positive connect with them, thus, leading to long-term relationships and trust.

Also Read: Social Media Agency Feature: Cogmat

With CogMat’s expertise in BFSI domain, we are geared-up for tracking and bridging the knowledge/query gap in order to enable us in strengthening our ‘Brand-Consumer’ connect.”

Rohini Joseph, Head of Operations, CogMat said, “Consumers today are extensively using digital platforms to connect with brands both for seeking information and for voicing their queries and concerns about the brand. They want to be heard and expect quick resolutions to their enquiries. We are pleased to be onboard with Kotak Securities, and offer our digital expertise and analytical skills to enable its CRM team to gather its consumer feedback and brand perception.”

Digital Cogmat India digital platforms crm Brand Online Services consumer digital channels feedback domain Customer service head of operations platforms BFSI Channels digital expertise Service Brand-Consumer brokers CogMat Digital Customer Executive Vice President – Marketing Expertise Jaimit Doshi kotak Kotak Securities Products & Customer Service Rohini Joseph Securities stock stock brokers trading trading services