social media customer service

Editor's Note - November 2014

Editor's Note - November 2014

By Social Samosa

Nov 13, 2014 05:17 IST logo

2 Min read

Customer Service and Social Media: Tools, Analytical Wealth and Brand Perception Decoded

By Apeksha Harihar

Nov 10, 2014 12:14 IST logo

8 Min read

Flipkart Fiasco: Why do Brands need Social CRM?

Flipkart Fiasco: Why do Brands need Social CRM?

By Shilpi Dubey Pathak

Oct 09, 2014 06:01 IST logo

4 Min read

Why Social CRM is Important for Brands And How To Fit It in Your Strategy

Why Social CRM is Important for Brands And How To Fit It in Your Strategy

By Apurva Chamaria

Sep 30, 2014 11:54 IST logo

9 Min read

[Video Interview] Karthi Marshan, Kotak Mahindra, On the Importance of Social Media Customer Service

Video Interviews

[Video Interview] Karthi Marshan, Kotak Mahindra, On the Importance of Social Media Customer Service

By Social Samosa

Jul 18, 2014 06:44 IST logo

1 Min read