Customer relationship management

BSES social mediaSamosa Snippets

BSES Social Media War Room: Entering the social CRM arm of an electricity utility brand

Real-time responses to power supply issues over social media are transforming transparency for BSES customers.

By Jagruti Verma
Jun 17, 2021 08:31 IST 3 Min read
Yalochat appoints Nitin Sunder Mirchandani as CEO for India and Southeast AsiaIndustry Updates
Yalochat appoints Nitin Sunder Mirchandani as CEO for India and Southeast Asia
By Social Samosa
Jul 31, 2019 08:50 IST 2 Min read
DAN ConsultIndustry Updates
Dentsu Aegis Network appoints Ajay Row for DAN Consult
By Social Samosa
Apr 19, 2019 01:51 IST 2 Min read
HGS InteractiveIndian Social Media
Revolutionary Social CRM: Changing Brand Perceptions & Reinventing Customer Relations
By Social Samosa
Jun 29, 2018 08:13 IST 5 Min read
Safeguarding the success of socially inspired CRMIndian Social Media
Safeguarding the success of socially inspired CRM
By Ajay Chauhan
Apr 14, 2016 07:13 IST 4 Min read
How will CEM/CRM Evolve with Technology in India over the Next Few Years?Experts Speak
How will CEM/CRM Evolve with Technology in India over the Next Few Years?
By Vishrut Chalsani
Dec 05, 2014 07:44 IST 4 Min read
Flipkart Fiasco: Why do Brands need Social CRM?Indian Social Media
Flipkart Fiasco: Why do Brands need Social CRM?
By Shilpi Dubey Pathak
Oct 09, 2014 06:01 IST 4 Min read
professional leverage social mediaprofessional leverage social mediaCMO
How CMOs Can Use Social Media Effectively
By Seema Gupta
Jun 06, 2014 04:08 IST 5 Min read
bluerabbit logoSocial Media Tools
Social Media Tool Feature: bluerabbit - A Platform for Analyzing Social Interactions of Users with Brands
By Social Samosa
Oct 22, 2013 10:00 IST 5 Min read
social media marketing dell indiaInterviews
Interview with Ritu Gupta, Director, Marketing, Dell India on Their Social Media Strategy
By Nirali Hingwala
Oct 09, 2013 03:31 IST 10 Min read
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