Customer service

How a Socially Active Brand Turned a Frustrated Customer Into Its Advocate

By Pradeep Chopra

Dec 22, 2013 13:44 IST logo

4 Min read

Strategy Reviews

Social Media Strategy Review: Insurance Companies

By Rakesh Kumar

Dec 19, 2013 07:30 IST logo

11 Min read

Social Media Tools

Social Media Tool Feature: Airwoot - A Social Customer Service Helpdesk

By Social Samosa

Dec 04, 2013 05:30 IST logo

5 Min read

strategy review Hospitality Industry

Strategy Reviews

Social Media Strategy Review: Hospitality Industry

By Apeksha Harihar

Oct 31, 2013 07:40 IST logo

11 Min read

social media strategy review lifestyle

Strategy Reviews

Social Media Strategy Review: Lifestyle International

By Bikram K. Singh

Oct 24, 2013 12:00 IST logo

8 Min read

Why is Social Media a Must for your E-commerce Start Up?

Why is Social Media a Must for your E-commerce Start Up?

By Nirali Hingwala

Oct 09, 2013 19:15 IST logo

6 Min read

social media marketing dell india

Interview with Ritu Gupta, Director, Marketing, Dell India on Their Social Media Strategy

By Nirali Hingwala

Oct 09, 2013 03:31 IST logo

10 Min read

How to Be Effective at Customer Support on Social Media

How to Be Effective at Customer Support on Social Media

By Sowmya Sivashanmugam

Aug 19, 2013 11:16 IST logo

7 Min read

The Seven Elements of Social Data

Social Data Can Improve Customer Service

By Gurinder Batra

May 17, 2013 04:40 IST logo

3 Min read

Building Social Brands Using Enterprise Grade Tools

Building Social Brands Using Enterprise Grade Tools

By Rakesh Kumar

Dec 11, 2012 12:26 IST logo

7 Min read