deepinder goyal

zomato fires 600

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Zomato lays off 600 customer support employees without prior notice

Zomato’s last significant round of layoffs occurred in December 2022, when it dismissed approximately 100 employees. The company has been actively incorporating artificial intelligence (AI) into its customer support operations in a bid to reduce costs

By Social Samosa

Apr 02, 2025 13:24 IST logo

3 Min read

Zomato CEO Deepinder Goyal has unveiled Nugget, an artificial intelligence-powered customer support platform, expanding company’s portfolio into business-to-business software services. The no-code platform, which can autonomously handle up to 80% of customer queries, is now available to businesses worldwide. Developed internally over three years, Nugget currently processes more than 15 million monthly support interactions across Zomato's portfolio companies, including grocery delivery service Blinkit and B2B food supplier Hyperpure. The platform marks the first product launch from Zomato Labs, the company's in-house innovation incubator.

Zomato launches AI tool 'Nugget' to automate customer support

By Social Samosa

Feb 20, 2025 17:13 IST logo

2 Min read

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Nov 13, 2024 17:59 IST logo

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Deepinder Goyal

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