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Zomato CEO Deepinder Goyal has unveiled Nugget, an artificial intelligence-powered customer support platform, expanding company’s portfolio into business-to-business software services. The no-code platform, which can autonomously handle up to 80% of customer queries, is now available to businesses worldwide. Developed internally over three years, Nugget currently processes more than 15 million monthly support interactions across Zomato's portfolio companies, including grocery delivery service Blinkit and B2B food supplier Hyperpure. The platform marks the first product launch from Zomato Labs, the company's in-house innovation incubator.

Zomato launches AI tool 'Nugget' to automate customer support

According to Zomato, Nugget handles over 15 million monthly interactions and resolves up to 80% of queries autonomously.

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